Frequently Asked Questions
Common questions about refills, delivery, medication sync, and getting help.
The goal here is to shorten the path to the right answer. If your question is urgent or involves prescription details, calling the pharmacy is still the best option.
Refills
Refills and portal questions
Start here if you already know what you need and want the fastest path forward.
If you already know the prescription you need, the patient portal is the cleanest option. If something changed or you are unsure what to request, call the pharmacy so a staff member can point you to the right next step.
No. Use the patient portal, call the pharmacy, or speak with the team in person for refill-specific or sensitive prescription questions. The website form is better for general questions.
Delivery
Free delivery questions
Delivery should remove friction, not create it. These are the common questions patients usually start with.
Call the pharmacy or use the delivery request flow on the website. The team can confirm whether delivery is available for your location and prescriptions.
Yes. The easiest approach is to ask first and let the pharmacy confirm the details with you. That is faster than guessing what is eligible on your own.
Medication Sync
Medication sync questions
Medication sync is for patients who want recurring prescriptions to follow one more predictable routine.
It helps align recurring prescriptions so pickup or delivery can happen on one clearer schedule instead of multiple scattered dates throughout the month.
Use the medication sync sign-up flow on the site or call the pharmacy. Staff can review your recurring medications and explain what the enrollment process looks like.
Contact
General questions and communication
Use the website for general communication, but choose the most direct channel when details matter.
Call when the question is time-sensitive, refill-specific, or involves prescription details. The website form is better for general questions or a non-urgent request for follow-up.
No. Do not send birth dates, prescription numbers, insurance information, or detailed medical information through the general website form or standard email.
Still need help?
The right next step should be obvious.
If your question does not fit one of these categories, call the pharmacy for the fastest answer. If it is general and not urgent, the contact page is a good fallback.